Regular hours: Monday – Friday, 8 am – 5 pm CST
Emergency hours: Monday – Friday, 5 pm – 8 am CST; Saturday – Sunday, 24 hours
IT issue preventing you from working? Call now: (210) 547-0305, option 1.
Pit Crew IT Services provides software for managing support on your network. You can initiate a support request from your computer using the instructions below.
1 Look for the green flag icon ( ) in your system tray near the clock in the lower right-hand corner of your main monitor screen.
2 2. Right-click on the icon to bring up the menu and select “Open”.
3 From the dashboard presented, select the “Tickets” tab.
4 Select the “New Ticket” button.
5 Enter the details of your ticket and then select the “OK” button to submit the request to Pit Crew’s help desk. A refresh of this tab will show all currently open tickets for this device.
6 You can also review current tickets open for the computer, add notes to any open tickets, or close the ticket out if the problem is fixed from the ticket screen as well.