Hopefully, your week went smoother than Microsoft’s did. A couple of service outages affected users globally this week. Then, Wednesday brought reports of management reorganization within Microsoft product divisions. To quote Bob Dylan, “the times they are a-changin’.”
Microsoft Teams Outage
For those not familiar with Microsoft Teams, it serves as an instant messaging, chat, and collaboration system. Basically, Microsoft made their own version of Slack. On Monday, Teams greeted users with the message, “We’re sorry – we’ve run into an issue.”
It started around 7:30 am CST. What caused the outage? Simply put, someone forgot to renew their SSL certificate.
Modern services require SSL certificates for encryption purposes. When the Teams app attempted to connect on Monday morning, it was greeted with an expired certificate. Naturally, this fails authentication, and you can’t connect! Microsoft secured a new certificate, but it took some time to deploy it. Eventually, they had the service up and running by noon. Hopefully, Microsoft has a renewal reminder set somewhere.
Windows Search Outage
The built-in search feature on Windows 10 went down for over three hours Wednesday. Entering a search term only brought back blank results in both the Start Menu and File Explorer. This issue affected all users with Bing integration enabled.
Consequently, anyone using the Windows search box as a shortcut to launch apps or docs had to do things the old-fashioned way. Also, searching for files on your computer found no results as well. The problem was caused by a service disruption from a “third-party networking fiber provider.” Microsoft fixed the issue, but some users had to restart their machines.
Wednesday also brought news indicating impending changes in Microsoft’s organizational structure. The biggest of these changes revolves around Windows. Microsoft’s Chief Product Officer, Panos Panay, led the team that designed the Surface and other Microsoft hardware. Panay will now head up the Windows group as well. The two units will combine into a single unit called Windows + Devices. This move likely aims for a better Windows integration with Microsoft’s own hardware. This could lead to exciting changes for Windows in the future.
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